Refund policy

Returns & Refunds Policy

At xpnail.com, we want you to be fully satisfied with your purchase. Please review our return and refund terms below:

Return Policy

  • We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible for a return, your item must be:

    • In the same condition that you received it.

    • Unworn or unused, with tags attached.

    • In its original packaging.

    • Accompanied by a receipt or proof of purchase.

To start a return, please contact us at support@xpnail.com. Returns must be sent to the following address:

45 Changi South Ave 2 #01-01 Singapore 486133

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

You can always reach us at support@xpnail.com for any return-related questions.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (e.g., special orders or personalized items).

  • Personal care goods (such as beauty products).

  • Hazardous materials, flammable liquids, or gases.

We also cannot accept returns on sale items or gift cards.
If you are unsure whether your item is eligible, please contact us before making a return.

Exchanges

The fastest way to get the item you want is to return your current item. Once your return is accepted, you may place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must still meet the same return eligibility requirements listed above.

Refunds

  • Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

  • If approved, your refund will be processed back to your original payment method within 10 business days.

  • Please note that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at support@xpnail.com.