FAQS
Here you’ll find quick, clear information about our products, shipping, refunds and application tips.
Need extra help? Reach out anytime — we’re just a message away.
Contact Us
support@xpnail.com
Instagram @xpnail
Whatsapp (+65 91686411)
Payments, Orders & Shipping
When will my order arrive?
Your XpNail purchase will arrive within 3-7 business days depending on the shipping country.
What payment methods do you accept?
XpNail accepts the following payment methods for online purchases:
• All major credit cards, as shown at checkout. AMEX, Mastercard and Visa.
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay
Please note that your billing address must match the address on your credit card statement.
What arrives in my order?
Each XpNail set includes 16 real polish strips in various sizes, plus a mini buffer, wood stick, and alcohol swab for easy application.
Every kit is carefully packaged for freshness and arrives ready to use — giving you a flawless, salon-quality manicure in minutes.
How To Return My Items?
To request a return, email support@xpnail.com with your name, order number, and reason for return.
Returns are approved on a case-by-case basis.
Overseas customers are responsible for their own return shipping. Please label your parcel “returned goods” and use a tracked service—we can’t take responsibility for items that don’t reach us.
How much is shipping?
Shipping is US$7.99.
How do I know if my order was successful?
After placing your XpNail order, you’ll receive a confirmation email right away. Your order ships the next business day!
How Can I Track My Order?
A tracking link will be emailed to you once your order ships, so you can easily track its journey to you.
My order hasn't arrived yet
If your order hasn’t arrived within 7–10 business days, please check your tracking link for updates.
For further help, email support@xpnail.com with your order number, and we’ll investigate it for you.
Application Tips
Your 4-Step XpNail Application Guide
Quick 4-Step XpNail Application
Application Time
Pro: 5 minutes
New: 10 minutes
1. Prep:
Buff, file, and clean nails with the alcohol swab.
Choose the strip size that’s slightly smaller than your nail for the best fit.
2. Apply:
Peel off and hold ¾ of the strip.
Align from the base, leaving a small gap from the cuticle, and smooth over the nail surface.
3. Shape:
Fold the excess over the tip.
Gently tear away or file off with the mini buffer, then perfect the edges with the wood stick.
4. Seal:
Press firmly to secure.
Optional: For longer wear and extra shine, apply a topcoat after one hour.
To remove:
Peel from the base or acetone for easy removal after 2 days. View how to remove guide.
How is XpNail different from salon or semi-cure gel strips?
XpNail polish strips are made from 100% real liquid polish, not plastic or semi-cured gel. They apply in minutes — no curing, no tools, no glue and no damage — and deliver a salon-quality shine that removes easily with regular polish remover.
Unlike salon manicures or semi-cure gels, XpNail gives you the same high-fashion finish without UV lamps, drying time, appointments or cost.
Are they snag proof and comfortable?
Yes — they move with your nails for a natural, snag-free feel.
After application, gently massage the strips onto your nails — your natural body heat will help them mold perfectly for a seamless fit.
How to remove XpNail?
View Quick Video Guide on How to Remove
Peel from the base, or use acetone after two days for effortless removal — no tools or soaking needed.
Removal Tip:
Soak cotton pads generously with acetone and place them over each nail. After 5 minutes, XpNail’s polish strips will wipe away effortlessly.
Pro Tip:
Secure the pads with nail clips for a no-fuss, clean, and easy removal experience.
How long do XpNail strips last?
Enjoy a salon-quality finish that lasts up to 2 weeks.
Optional: For longer wear and extra shine seal with a top coat.
How long does application take?
Achieve luxury nail designs in minutes.
Application Time:
Pro: ~5 minutes | New: ~10 minutes
No liquid polish, UV light or curing needed — just smooth, real polish when you want it.
Will the polish strips fit my nails size and texture?
Yes. Each XpNail strip is made from 100% real nail polish, making it flexible and easy to customize to shapes and textures of all nails.
For the perfect fit, choose a strip slightly smaller than your nail. If it's too large, you can trim with nail scissors to your nail size. Fold the excess over the tip and gently tear or buff it away using the mini buffer included in your kit.
To seal the polish to your nail finish by tidying the sides with the provided wooden stick and pressing firmly to seal.
Extra Tip: After application, gently massage the strips onto your nails — your natural body heat will help them mold perfectly for a seamless fit.
How should I store unused strips?
As our strips are 100% nail polish, unused strips need to be sealed immediately in an air tight ziplock bag and put in the freezer.
If you’d like to reuse them later, defrost at room temperature for 5 minutes before your next application.
How do I store my nail strips?
As XpNail provides 100% real nail polish strips they need to be kept in a cool, dry place away from humidity, heat and direct sunlight.
This will preserve the quality of your nail strips.
Can I reuse XpNail strips?
Each XpNail strip is crafted from real polish for a seamless, professional finish. Because the polish sets once applied, they’re intended for single use only to maintain their high-shine quality and perfect fit.
Can my nail tech apply XpNail designs for me?
Absolutely. XpNail is simple enough to apply on your own, yet precise enough for salon use. Your nail tech can follow the same quick steps — no lamps, no curing, just a seamless polish finish.
Fix cracked polish or a broken nails.
Yes. They can help cover chips or minor cracks of existing polish to create a smooth, polished look. Just buff lightly and apply on clean, dry nails for the best hold.
Made a mistake? Here’s what to do.
Don’t worry — every XpNail set comes with 16 real polish strips, so you’ll have extras to fix any mistakes. Just remove the misplaced strip and apply a new one to a clean, dry nail.
